Quality policy

Quality policy

The Quality Policy adopted by the plant’s management focuses on the customers, satisfaction of their needs and expectations, takes into account the interests of the shareholders, personnel and the public as a whole. Development of the Management Quality System (MQS) of the company in accordance with the international ISO 9001:2015 standard was instrumental in the successful implementation of the Policy. The plant management ensures the understanding and execution of the Quality Policy.

Certificate of compliance of the quality management system with international ISO 9001:2015 standard

Ekaterinburg Non-Ferrous Metals Processing Plant JSC uses a certified quality management system that complies with the international ISO 9001:2015 standard and the national GOST R ISO 9001-2015 standard in the following areas:

- services for reprocessing raw materials, containing precious metals to produce refined metals;

- production of engineering precious metal and alloy products.

EZOСM JSC sets up operations based on existing standards, specifications and other regulatory documents.

The quality management system of EZOСM JSC does not extend to the “Design and Development of Products and Services process” (ISO 9001:2015, section 8.3).

The quality management system developed and introduced in EZOСM JSC aims at raising customer satisfaction by effective use of the system and its constant improvement. The developed system is based on the process approach. The introduced model system establishes links between the processes and assigns a significant role to the customers to determine the system input data. Based on the standard requirements, the company has introduced management of the company environment, involved parties, risks and knowledge.

The product has been certified since 1992 in accordance with ISO series 9000, and the entire system since 2004. 

The company successfully passed its 17th follow-up audit in February, 2017 (Report 707026209), after which the company received a new certificate TÜV SÜD Management Service GmbH of compliance MQS with the standard ISO 9001:2015 with registration number 12 100 47596 TMS, valid until 04.04.2019. The status of the certificate can be checked at: http://www.tuev-sued.de/management_systems/our_company/reference_list


International certificates on “Good Delivery” status on gold, silver, platinum and palladium bullions

Standard bullions of precious metals of a fine quality, high purity and brand are given status “Good Delivery” of London associations of precious metals market - London Bullion Market Association (LBMA) and The London Platinum and Palladium Market (LPPM). Those associations give quality certificates and make lists of enterprises classified according to metals (Good Delivery Lists) published on LBMA’s site for gold and silver and on the LPPM’s site for platinum and palladium. You can see our company in these lists since 1999.
In 2014 in the presence of LBMA Moscow representative office inspector – Mr. Alfred H. Knight – a proactive (prediction) monitoring on production, sampling and chemical analysis of standard gold and silver bullions was held, as a result our company received confirmation of status “Good Delivery” of London Bullion Market Association.

Analogous procedure on production, sampling and chemical analysis was taken in 2013 regarding to platinum and palladium bullions. In 2016 the next round of proactive production monitoring and bars analysis is planned.

Responsible Practice for Gold Policy

In accordance with the recommendations of the International Organisation for Economic Co-operation and Development (OECD), the London Bullion Market Association (LBMA) has introduced a binding Responsible Gold Guidance. The decision of the LBMA concerns all refineries which have a Good Delivery status and is an addendum to the Good Delivery Rules of the LBMA. Our enterprise conducts its business in accordance with this Guide and has introduced the appropriate Responsible gold supply chains policy

Independent Reasonable assurance report. Refiner's Compliance report for the year ended 31 December 2014
Independent Reasonable assurance report. Refiner's Compliance report for the year ended 31 December 2015  
Independent Reasonable assurance report. Refiner's Compliance report for the year ended 31 December 2016  

Please contact the manager in charge with inquiries regarding implemantation of the Responsible Gold Supply-Chain Due Diligence Policy  - odm@ezocm.ru

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